Stratum Now Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
Stratum Now Limited, The Bus Station, Bransty Row, WHITEHAVEN, Cumbria, CA28 7XE, GB
Telephone
01946 277 000
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Health and safety information
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Identification documents
- Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- For direct marketing, including storing withdrawal of consent for marketing communications.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
- Councils and other public sector organisations
- Publicly available sources
How long we keep information
We retain information your general (publicly available) identifiable information until you ask us to delete it. We will retain any information we have stored about you whilst you are a customer of our services for no more than 6 months after you stop using our services.
Who we share information with
Data processors
Pax8, Inc
This data processor does the following activities for us: Supplies us with services that you purchase
Zapier
This data processor does the following activities for us: Handles integration between our systems and solutions
Pactora Inc
This data processor does the following activities for us: stores and transmits sales quotes/proposal information.
Growably Pty Ltd
This data processor does the following activities for us: stores and transmits sales quotes/proposal information, marketing information, web pages you visit on our website, and information about products and services you have purchased from us.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
13 May 2024