General
“Contact” means any contract between the Company and the Customer for the sale and purchase of Goods and is formed upon acceptance of an estimate or quotation by the Customer and this acceptance is confirmed by the Company.
Stratum Now (the “Company”) is the trading name of Stratum Now Ltd, registered in England and Wales number 13981506.
We shall provide to the “Customer” (the person, firm or company who purchases Goods from the Company) the Services specified in their order subject to the following terms and conditions.
“Goods” relates to the goods, services, articles and materials which are to be supplied by the Company to the Customer pursuant to the Contract.
You may also wish to see our Privacy Policy.
Payment
Payment methods include standing orders and bank transfers in British Sterling, and Direct Debit handled by our designated payment processor, GoCardless, and credit and debit cards handled by our payment processor, Stripe.
We do not accept cash, cheques, postal orders, or any other form of payment other than those outlined above. Where a cheque is presented for payment we reserve the right to levy a 15% charge for handling of the payment which will be reflected on subsequent invoices.
Pro-rata refunds will not be issued for subscription services that are cancelled before then end of the subscription; this applies to services paid in advance both monthly and annually.
Should your chosen payment method fail, the Company will attempt to settle your invoice using any other payment facilities available on your account. If alternative payment methods fail, we may restrict or suspend the service which payment has failed for.
For customers where an invoice has been issued, failure to pay the invoice by the due date may result in credit facilities being withdrawn and services being disabled until payment in full is received. The Company accepts no responsibility for loss of business due to services being disabled or deactivated due to a customer’s non-payment of invoices.
The Customer undertakes that he will not himself or through any third party, sell, lease, license or sub-license any Software or Services provided by the Company without prior express written permission. All software used has its own respective copyright.
Late Payment of Invoices
Where we have extended credit to customers we reserve the right to issue late payment charges as set out in Late Payment of Commercial Debts Regulations 2002 (SI 2002 No 1674) if the invoice is not paid by the due date. If the invoice remains unpaid we reserve the right to charge interest as set out in Late Payment of Commercial Debts (Interest) Act 1998.
Should a customer refuse to pay this amount will be passed for debt recovery and may incur further costs.
Warranties
All our services are either supplied with, or have the option of, a warranty on parts and labour. This means if there is a recurrence of the same problem that we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed.
This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.
Indemnity
The Customer agrees to indemnify and hold the Company and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the Company arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website, our professional services, or our products.
Limitation of Liability
Nothing in these terms and conditions shall exclude or limit the Company’s liability for death or personal injury resulting from the Company’s negligence or that of its employees, agents or sub-contractors. The entire liability of the Company to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen in the 12 months preceding the event.
In no event shall Stratum Now be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Stratum Now had been made aware of the possibility of the Customer incurring such a loss.
We do not have specific knowledge of your computer/s and its/their configuration. Whilst we will use our best efforts to minimise disruption to your systems, we cannot be responsible for any unforeseen consequences of work carried out or services provided.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service, including but not limited to any loss or corruption of data, information or records; any loss of goodwill, or any loss of (or interruption to) business or contracts; any failure by you to follow our reasonable advice, recommendations or instructions; any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and any loss that is not reasonably foreseeable.
Term and Termination
This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.
The Company shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.
The Company shall also have the right to terminate this or any other Agreements with immediate effect by notice in writing if the customer engages in abusive or threatening behaviour.
Either party may terminate this Agreement forthwith by notice in writing to the other if:
- The other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or
- The other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or the other party ceases to carry on its business or substantially the whole of its business; or
- The other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.
Renewal
At the anniversary of any Agreement, the Company may increase the cost of products and services by up to 5% without prior notice. If an increase of more than 5% is necessary, notice to do so will be provided 60 days before the anniversary of the Agreement.
Notice
All services provided directly or via third-parties are subject to 30 days’ notice. For example, where service is taken out on the 19th December, the invoice will be generated the following year on the 1st December, and notice must be received by the 1st November otherwise the Agreement will renew automatically.
Cancellation
Where a pre-booked chargeable job is cancelled or rescheduled by a client, the Company reserve the right to charge the following:
- Less than 24 hours’ notice: 100% of the quoted labour charge and expenses
- Less than 7 days’ notice: 50% of the quoted labour charge
- Less than 14 days’ notice: 25% of the quoted labour charge
- 14 days’ notice or greater: No charge
Regardless of cancellation notice the Company reserve the right to pass on the cost of any expenses that we are unable to cancel, or hardware or products that we are unable to return to our suppliers.
Refunds of Hardware or Custom Orders
Where hardware or customised services have been provided at the request of the customer, the customer is responsible for ensuring that the requested hardware is fit for the intended purpose. The Company reserves the right to charge a restocking fee as levied by their suppliers if hardware is rejected by the customer for compatibility or suitability reasons.
Goods Damaged In Transit
Claims for goods damaged in transit must be received in line with our distributors’ terms and conditions (currently within 14 days of delivery).