Cumbria's Tech Support Service
Whitehaven, Workington and Wherever You Need Us
Our company is modern and flexible. It’s been designed from the ground up to be flexible, and we can respond to any company’s IT needs in many ways. We can be your one-stop shop, your virtual IT department, and your trusted advisor for IT support.
In partnership with industry-leading vendors such as Microsoft, Dell, HP and more, we’re able to support and advise on a wide range of technological solutions. We remain vendor-neutral and service & supply the equipment your business has, and supply & replace according to your need, not to what our manufacturers tell us to.
Our engineers work remotely with customers all over the globe, and regularly travel to our customers across the UK (and beyond). Our clients enjoy our ability to respond 24/7 to your requirements and emergencies.
We're your virtual IT department
Don’t build your own IT department – just use ours! Stratum Now has the right connections into the industry to allow us to transform your business into one with solid, dependable information technology.
Our 24/7 call handling team will ensure your support request is dealt with promptly.
What Our Clients Say
Why trust Stratum Now?
We have a central pool of engineers across the country who are ready to answer the phone to you — they’re the people who will be your first point of contact.
We also have a nationwide team of engineers who work from home and commute to our customers in Cumbria, Scotland, Lancashire, Lanarkshire, Birmingham, Liverpool, London, Glasgow, Edinburgh and many other towns and villages across England, Scotland, Wales and Northern Ireland.
Our foreign clients are also handled by the same specialist team! We have clients in France, Spain and Italy who simply won’t trust their IT infrastructure with anyone else.
An engineer on-site within 30 minutes
Our standard service level agreement will provide you with a response from our technical team within eight business hours, but if you need the extra on-site presence we can arrange to have an engineer at your premises, subject to geographic coverage and contract, within 30 minutes should the need arise.
With all these excellent benefits to hand, isn’t it time you upgraded your IT support?
- Four- or eight-hour response
- SLA calculated from when you call us
- Immediate phone & remote support
- Over £10m of spare parts available
- Nationwide spare parts storage locations
- Engineers dispatched in as little as 10 minutes
- Nationwide coverage
- Low, fixed, predictable costs
- Fast & personal service guaranteed
Not all services are available on all service agreements
Parts storage & SLA requires annual contract
Packages and Plans
Let's get IT started!
Hundres of people wouldn't trust their IT to anyone else.
Are you ready to join Stratum Now?