IT Support

Cumbria's Tech Support Service

Whitehaven, Workington and Wherever You Need Us

Our company is modern and flexible. It’s been designed from the ground up to be flexible, and we can respond to any company’s IT needs in many ways. We can be your one-stop shop, your virtual IT department, and your trusted advisor for IT support.

In partnership with industry-leading vendors such as Microsoft, Dell, HP and more, we’re able to support and advise on a wide range of technological solutions. We remain vendor-neutral and service & supply the equipment your business has, and supply & replace according to your need, not to what our manufacturers tell us to.

Our engineers work remotely with customers all over the globe, and regularly travel to our customers across the UK (and beyond). Our clients enjoy our ability to respond 24/7 to your requirements and emergencies.

We're your virtual IT department

Don’t build your own IT department – just use ours! Stratum Now has the right connections into the industry to allow us to transform your business into one with solid, dependable information technology.

Our 24/7 call handling team will ensure your support request is dealt with promptly.

What Our Clients Say

Why trust Stratum Now?

Nationwide coverage

We have a central pool of engineers across the country who are ready to answer the phone to you — they’re the people who will be your first point of contact.

We also have a nationwide team of engineers who work from home and commute to our customers in Cumbria, Scotland, Lancashire, Lanarkshire, Birmingham,  Liverpool, London, Glasgow, Edinburgh and many other towns and villages across England, Scotland, Wales and Northern Ireland.

Our foreign clients are also handled by the same specialist team! We have clients in France, Spain and Italy who simply won’t trust their IT infrastructure with anyone else.

An engineer on-site within 30 minutes

Our standard service level agreement will provide you with a response from our technical team within eight business hours, but if you need the extra on-site presence we can arrange to have an engineer at your premises, subject to geographic coverage and contract, within 30 minutes should the need arise.

With all these excellent benefits to hand, isn’t it time you upgraded your IT support?

  • Four- or eight-hour response
  • SLA calculated from when you call us
  • Immediate phone & remote support
  • Over £10m of spare parts available
  • Nationwide spare parts storage locations
  • Engineers dispatched in as little as 10 minutes
  • Nationwide coverage
  • Low, fixed, predictable costs
  • Fast & personal service guaranteed

Not all services are available on all service agreements
Parts storage & SLA requires annual contract

Packages and Plans

Choose Your Cover
Monthly
Yearly (Save £)
Professional
£50
per computer, per month
  • Unlimited & Inclusive Tech Support
  • 24/7 Monitoring & Auto Remediation
  • Enterprise-Grade AI Antivirus
  • Automatic Patches & Updates
  • Priority Business Service Levels
  • Security Scanning & Inclusive Fixes
Professional
£48
per computer, per month
billed annually
  • Unlimited & Inclusive Tech Support
  • 24/7 Monitoring & Auto Remediation
  • Enterprise-Grade AI Antivirus
  • Automatic Patches & Updates
  • Priority Business Service Levels
  • Security Scanning & Inclusive Fixes
Essentials
£15
per computer, per month
  • Heldpesk Access
  • 8/5 Monitoring & Auto-Remediation
  • Enterprise-Grade AI Antivirus
  • Automatic Patches & Updates
  • Standard Support Agreement
  • Security Scanning & Notification
Essentials
£14
per computer, per month
  • Heldpesk Access
  • 8/5 Monitoring & Auto-Remediation
  • Enterprise-Grade AI Antivirus
  • Automatic Patches & Updates
  • Standard Support Agreement
  • Security Scanning & Notification

Let's get IT started!

It’s not just “IT” puns… give us a call on 01228 327 970 or use the form below to find out what else we’re good at.

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